- Phone: (800) 688-3008 Toll free ordering is available. Telephone representatives are available to take your call from 8:00 a.m. to 4:30 p.m. (Eastern Time), Monday through Friday. Voicemail is available 24 hours a day.
- Online: www.positiveaction.org Available 24 hours a day, 7 days a week. You can order online through our secure web server.
- Fax: (252) 437-3297 Available 24 hours, 7 days a week.
- Mail: Positive Action For Christ, P.O. Box 700, Whitakers, NC 27891.
When faxing or mailing orders, make sure your original copy is legible and all product and shipping information is complete and accurate.
- All invoices are payable upon receipt and due within 30 days. All invoices due over 30 days are subject to a 1.5% (minimum $.50) finance charge (18% annual rate).
- All payments are to be made in U.S. dollars. Foreign accounts are subject to verification and must prepay using a U.S. credit card for overseas orders unless prior arrangements have been made with our Controller. We make every effort to charge the shipper's list price, but brokerage fees or taxes sometimes apply to foreign orders.
- Postdated checks are not accepted. A $25.00 fee will be levied on all returned checks.
- Delinquent Accounts: Any account past due 60 days or more must be made current before additional materials can be sent.
- Make any special instructions clear.
- Orders are processed for shipping when received. Shipments may arrive over a period of days and should be inventoried immediately. Positive Action is not responsible for missing items reported 30 days after the invoice date.
- All orders will be shipped the quickest and most economical way possible. All orders shipped via U.S. Postal Service are shipped at the customer's risk and cannot be tracked. PAFC is not responsible for lost or damaged USPS shipments.
- Express Service: Rush orders will be processed through the normal channels in Customer Service and the Shipping Department. The order will then be shipped per your direction. Generally rush orders received before noon EST will be sent the same day.
- Tracking: UPS and FedEx tracking numbers are now available through our web site. Visit www.positiveaction.org, go to "My Account," and follow the directions there to obtain tracking numbers for your shipment or to view your order.
- Any shipping discrepancies or damages must be reported within 30 days. (We will advise if defective or damaged materials should be returned to us.)
- Unused merchandise returned in clean, salable condition with no signs of use within 30 days of invoice date will be credited to your account, or upon request, refunded, using the guidelines below. Shipping and handling cannot be refunded.
- There is a 10% restocking fee for every thirty days that lapse between the date of shipment and the date of return. No credit will be extended for items returned after the sixth month.
- Returns must be accompanied by a copy of the invoice or packing slip to receive proper credit. All material must be returned via insured carrier in good salable condition (undamaged and unmarked). The return address for insured carriers is 502 W. Pippen St., Whitakers, NC 27891 or by insured parcel post at P.O. Box 700, Whitakers, NC 27891-0700.
- Please allow four weeks for credit to be issued for returned merchandise.
Positive Action For Christ may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with the law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property, or safety of positiveaction.org, our customers, or others. Positive Action For Christ may be required by law enforcement or judicial authorities to provide personal identity information to the appropriate governmental authorities. We will disclose personal identity information upon receipt of court order, subpoena, or in cooperation with a law enforcement investigation. Positive Action For Christ fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities and reserves the right to report any activities that we in good faith believe to be unlawful.
Positive Action For Christ does not sell, trade, or rent your personal information to any third parties other than those listed above.
