Terms & Conditions


  • All customers may use Visa, MasterCard, American Express, or Discover.
  • U.S. customers may also pay by check or money order. Postdated checks are not accepted. We levy a $34.00 fee for all returned checks.
  • Schools and churches may charge orders to their account by referencing their account number. To open a new account, please call. Individuals and non-U.S. customers must provide full payment with their order.
  • All invoices are payable upon receipt and due within 30 days. Invoices overdue for 30 days are subject to a 1.5% (min. $0.50) finance charge (18% annual rate).
  • Any account 60 days past due must be made current before we will send additional materials.
Non-U.S. Customers
  • All payments must be made in U.S. dollars. Non-U.S. customers are subject to verification and must prepay using a U.S. credit card, unless prior arrangements are made with our Controller.
  • Shipments to non-U.S. addresses may involve additional brokerage fees or taxes for the recipient. Please contact us with any questions.


Our catalog and website prices generally represent a $2.00 discount off suggested retail pricing. Save an additional $2.00 on print PreK–12 academic Student Manuals when you order five or more. Individual prices subject to change without notice.


  • Orders are generally shipped the most economical way possible. Please include any special instructions with your order.
  • We are not responsible for lost or damaged USPS shipments.
  • Orders with multiple boxes may arrive over a period of days. Please inventory items immediately, as we are not responsible for missing or damaged items reported 30 days after invoice.
  • Tracking numbers are available at positiveaction.org. Login to the Account page with your account number and select the invoice date.
  • If you request express service when ordering, we will ship your order per your direction. Express orders received weekdays by 11:00 a.m. (EST) generally ship the same day.

Positive Action materials are protected by copyright law. Copying or duplicating—by any means, in whole or in part—is prohibited without permission in writing from the publisher.

Preview Copies

U.S.-based churches and schools may order copies of Student Manuals and Teacher’s Manuals to preview for a 60-day period. To order preview copies, please call.

  • If you choose to return the materials within 60 days, call us to arrange shipping at no charge. When re-packing the materials for shipment, please use the original box and packaging, and include a copy of the invoice or picking slip.
  • If you choose to keep the materials, simply pay the order’s invoice.

Preview copies are not currently available to individuals, homeschools, or non-U.S. accounts.


  • Missing or damaged items should be reported within 30 days of invoice. Please call or email to arrange return and replacement.
  • Unfortunately, we cannot accept returns for downloadable products. All sales of digital licenses are final.
  • Customers can receive credit by returning unused merchandise in clean, undamaged, salable condition within 30 days of invoice date. Returns must be accompanied by a copy of the invoice or picking slip.
  • After 30 days from invoice date, a 10% processing fee will be deducted from any return credit. This fee increases by 10% for each additional 30 days. No credit is offered for items after 6 months.
  • Refunds are also available upon request, subject to the return conditions above. Shipping and handling are not refunded.

Return materials via Fedex or UPS to . . .

502 W. Pippen Street

Whitakers, NC 27891

Return materials via USPS to . . .

PO Box 700

Whitakers, NC 27891-0700

Please allow four weeks for credit to be issued.

Customer Information Protection

Positive Action for Christ uses the latest encryption technology to keep your personal information safe. All your ordering information, including your name, address, and credit card number, is encrypted using a secure server to provide maximum security. Your credit card and billing information are sent encrypted to our ordering system.

To read our privacy policy, click here.

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